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Eurasia Foundation of Central Asia
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July 12, 2017

Agrobiz.kz becomes a bridge to launch cooperation between Kazakh and German farmers

In early July 28 farmers from Germany made a visit to Almaty oblast. Foreign guests were represented by heads of agro enterprises, investors and
June 26, 2017

200 parents in Almaty received counseling from psychologists and teachers within the TEENS project

Since May 2017 in schools of Almaty classes for parent groups are conducted. They are taught by school psychologists and social educators who received
June 26, 2017

Business portal "agrobiz.kz" was presented to the farmers in South Kazakhstan

On June 12-13 seminar-trainings titled "Agrobiz.kz - a new opportunity for interaction and development of agribusiness entities" were held in Arys and

June 26, 2017

Focus group on identifying hidden state services was held in Pavlodar

On June 14 the information fund FIPRO within the framework of the Eurasia Foundation project "Service Quality - Zone of Public Control" implemented with the financial support of USAID held a focus group with service providers in Pavlodar.

The focus group included 13 representatives of the administration of akim of Pavlodar oblast, of Pavlodar city, and departments of Pavlodar oblast.

From the beginning, the participants started a lively discussion on the questions posed to the focus group.

In addition to examples of hidden public services given by the participants, issue of the prospects of their regulation was raised.

The participants were not always optimistic: "The regulation of public services does not always lead to positive results. This is due to the fact that the legal registration of a public service entails a complication of the process. It becomes inconvenient as to the service provider (process becomes more complicated, reporting is necessary, addition of registration procedures, etc.), and to the service recipient (the process of receiving a service is complicated and delayed) ". Therefore, the problem lies not only in the identification of hidden public services and their regulation but also in the qualitative processing and improvement of the processes for providing them.

Among the proposals to improve state services were improvement of the standards and regulations, including the unification of some disparate public services into one; consolidation of efforts of developers and service providers in improving the delivery of public services; technical improvement of e-akimat.

Currently, FIPRO is conducting a survey of the population. The results will make it possible to compile a complete picture of what needs to be done with respect to hidden public services and in improving the quality of public services in general.

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