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Eurasia Foundation of Central Asia
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October 31, 2017

USAID hosted training on tools to protect the rights of people with disabilities in Pavlodar

GGIF grantee Public Foundation “Tandau” hosted on October 23, 2017 in Pavlodar training “Tools to protect the rights of people with disabilities
October 19, 2017

Social teachers of Almaty learned to work with the parents of teenagers at risk for suicide

USAID/GGIF project “TEENS: affordable and high quality help” held the second module of an advanced training for specialists who work with the
October 2, 2017

Azaliya Dayirbekova: Public organizations must prove their competence in terms of provision of state

Transfer of state services provision to non-governmental organizations (NGOs) is one of the trends of state policy of Kazakhstan. While this principle

June 1, 2017

A focus group meeting with government officials on identifying hidden public services was held in Almaty

Project "Service Quality - Zone of Public Control" of the Private foundation for society development informational support within the framework of the USAID and Eurasia Foundation of Central Asia "Good Governance Initiative Fund" hosted a focus group meeting with employees of government agencies to identify hidden public services on May 30 in Almaty.

 

The event pursued two goals: to get information about examples, criteria, signs of hidden services from public servants - service providers; to hear out any suggestions for identifying hidden public services form the public servants.

 

The focus group was attended by 15 people.

 

Topics for discussion were: the concept of hidden public services, the need to identify hidden public services; distinctive features (criteria) of hidden public services; mechanism for identifying hidden public services.

 

In the course of the meeting, the participants shared their understanding of hidden public services, gave possible examples of such public services, talked about why it was so important to identify hidden public services, and what would happen if they were not identified. The topic of the development of a methodology for identifying hidden public services caused the liveliest discussion among the participants.

 

According to Sergey Pizikov, project director, 6 focus groups in three regions of Kazakhstan (Almaty, East Kazakhstan and Pavlodar oblasts) are planned to be held with employees of state agencies that provide services. The focus group should consist of 10-12 participants not managers, who are directly involved in the process of providing state services.

 

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